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Shipping policy

Last updated April 24, 2023

 

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.ibuiltit.co/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

Order Processing Time

Please note that each order requires a processing time before shipment. We prioritize expedited shipping methods to ensure timely delivery.

  • Expedited Delivery via DHL Express: Processing time is approximately 3-5 business days.
  • Standard Delivery via India Post: Processing time is approximately 5-7 business days.

*Please keep in mind that this processing time is separate from the delivery time frame mentioned below.*

 

Free Shipping (India Post - Min. Order Value of $150)

  • Eligibility: All orders that meet or exceed the minimum order value of $150 are eligible for free shipping.
  • Shipping Provider: Orders eligible for free shipping will be fulfilled via India Post.
  • Delivery Time: Please note that the estimated delivery time for orders shipped with free Standard shipping is 30 days.
  • Tracking and Updates: Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

 

Expedited Shipping (DHL Express)

We offer expedited shipping via DHL for faster delivery of your orders.

  • Charges Applied: Please note that charges for expedited shipping will be applied based on DHL Express rates.
  • Faster Delivery: By choosing expedited shipping, you can expect faster delivery times compared to standard shipping options.
  • Shipping Timeframe: The estimated shipping timeframe for expedited orders is typically 5-6 business days from the date of shipment.
  • Tracking and Updates: Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.

 

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

 *All times and dates given for delivery of the products are given in good faith but are estimates only.*

Duty and Taxes

Please note that duty and taxes may be applicable to your order depending on your shipping destination and local customs regulations. These charges are determined by the customs authorities of the respective country and are the sole responsibility of the customer. We recommend contacting your local customs office or relevant authorities to obtain detailed information about any potential duties or taxes that may apply to your order.

It is important to be aware of and comply with your country's customs policies and regulations. Failure to do so may result in delays in delivery or additional charges. We cannot be held responsible for any customs-related issues, including delays, fees, or seizures.

If you have any questions or require further assistance regarding duty and taxes, please feel free to reach out to our customer support team. We are here to help clarify any concerns and provide necessary information to ensure a smooth delivery process.

 

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

  • United States
  • United Kingdom
  • Italy
  • Japan
  • Canada
  • Australia
  • Germany
  • Netherlands

Free Standard shipping is valid on international orders.

For information about customs process:

  • Email: connect@ibuiltit.co

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.


WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.ibuiltit.co/policies/refund-policy.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: connect@ibuiltit.co